Política de privacidad

PRIVACY POLICY

Last Updated: February 21, 2025

This Privacy Policy describes how BoxMemories (hereinafter, the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase from www.boxmemories.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

 

COLLECTION AND USE OF YOUR PERSONAL INFORMATION To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set forth below. The information we collect and use varies depending on how you interact with us.

 

In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

PERSONAL INFORMATION WE COLLECT The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You The information you submit directly through our Services may include:

  • Contact Details: Including your name, address, phone number, and email.

  • Order Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account Information: Including your username, password, security questions, and other information used for account security purposes.

  • Customer Support Information: Including the information you choose to include in communications with us, such as when sending a message through the Services.

Information We Collect About Your Use We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

 

Information We Obtain from Third Parties Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

 

  • Companies that support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you have requested.

USE OF YOUR PERSONAL INFORMATION

  • Provision of Services and Products: We use your personal information to provide the Services and fulfill our contract with you, including processing payments, order fulfillment, sending account-related notifications, and managing returns or exchanges.

  • Marketing and Advertising: We may use your personal information for promotional purposes, such as sending marketing communications via email, text message, or postal mail. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in the sale of our products, pursuant to Art. 6 (1) (f) of the GDPR.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities.

  • Communication and Service Improvement: We use your personal information to provide customer support and improve our Services.

COOKIES Our Site uses Cookies to operate and improve our Services, perform analytics, and understand user interaction. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject cookies. Please note that removing or blocking Cookies may negatively impact your user experience. Our website also identifies the Global Privacy Control (GPC) signal.

DISCLOSURE OF YOUR PERSONAL INFORMATION In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include:

 

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

     

  • With business and marketing partners to display advertising and provide services to you.

  • In connection with business transactions, such as mergers or bankruptcies, or to comply with applicable legal obligations.

DATA OF CHILDREN The Services are not intended for use by children, and we do not intentionally collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us to request its deletion.

SECURITY AND RETENTION OF YOUR INFORMATION Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." The length of time we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, or comply with legal obligations.

YOUR RIGHTS Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right of Access/Knowledge: To request access to the personal information we hold about you.

  • Right of Deletion: To request the deletion of the personal information we maintain about you.

  • Right of Correction: To request the correction of inaccurate personal information.

  • Right of Portability: To receive a copy of the personal information we hold and request its transfer to a third party.

  • Right to Opt-out: To request that we do not "sell" or "share" your personal information for targeted advertising.

To exercise any of these rights, please contact us at helpboxmemories@gmail.com.

COMPLAINTS If you have any complaints about how we process your personal information, please contact us at the email address provided above. If you are not satisfied with our response, you may have the right to appeal our decision or file a complaint with your local data protection authority.

INTERNATIONAL USERS Please note that we may transfer, store, and process your personal information outside the country in which you live. If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses.