Refund policy
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
RETURN AND/OR REFUND POLICY
Cubes may vary in size, color tone, and crank design, as they are handmade. However, the selected colors and options chosen by the customer are respected. Therefore, this is not a valid reason for a refund or return.
- Subjective quality
If the quality of your order does not match your personal expectations, we are not responsible. All orders are handmade with quality materials.
- Delivery date
We are not responsible if your order does not arrive on the expected date. Approximate delivery times are listed on the website.
- Number of photos
If you uploaded the wrong images by mistake, if any are duplicated due to missing files, or if a blank image appears for the same reason, we are not responsible. This is not a valid reason for return. It is the customer’s responsibility to attach the correct images (8 or 16).
- Damaged shipment
If your shipment is damaged during transit, depending on the extent, we may not be able to offer a refund. We only offer refunds if the item does not function or arrives completely damaged. If the damage is cosmetic or the packaging is in poor condition, we can only offer a replacement shipment.
Personalized products: Returns are only accepted if the product is damaged or defective.
To complete your return, we require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company—it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at helpboxmemories@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at helpboxmemories@gmail.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.